Engagement and Involvement Service

The aim of our Engagement & Involvement Service is to support a co-productive approach in which service providers, service users, family and carers can work together to create a service that works for everyone, improving the quality of life for people and their communities.

What we do

Every project we undertake is bespoke, taking into consideration what the service users and organisations are aiming to achieve. The services that we provide include:

In everything we do, we adhere to the overarching principles and aims of The Advocacy Project and work towards empowering people to have a real voice in shaping the services they receive.

Some examples of our work

Facilitation of service user feedback

We have facilitated a number of focus groups and one off feedback events which have given people the opportunity to feedback on the services that they receive.

We have worked in a number of care homes for older people supporting residents to share their views on life in the care home.  We aim to support people to be able to give their views and clearly highlight any suggestions that they may make to improve the service they receive.

These projects are larger in scale than a ‘one off’ focus group and usually take two to three months to complete. There is usually a focus on supporting those who, due to communication or capacity issues, are unable to engage in more traditional forms of feedback.

Life stories

We have worked with people in different care settings to create their own life stories projects.

The completed life stories piece is used to help staff to engage with the person and get to know them better.

They can also participate in their care planning by using their ‘life story’ as a focal point for reviews and future goal setting.



“Very pleased with this service and would definitely recommend it to others”

To discuss what you would like from our service, contact the manager of the Engagement & Involvement Service Michelle Howorth on 0141 420 0961 or e-mail us through the contact page